Return & Refund Policy

Due to the perishable nature of our artisanal coffee beans, we cannot accept returns on opened food products, but we are committed to ensuring you love every cup. If you are unsatisfied with your order or received a damaged item, please contact us within 14 days of delivery for a replacement or store credit.

Return Process

• 1.
  Contact Support

  Email our customer care team with your order number and a brief explanation of the issue with your coffee.

• 2.
  Provide Documentation

  For damaged or incorrect shipments, please attach a photo of the packaging and items as they arrived.

• 3.
  Review Process

  Our quality control team will review your request within 48 hours to determine eligibility for a refund or reshipment.

• 4.
  Resolution

  Once approved, we will issue a replacement shipment or process a refund to your original payment method immediately.